About us

A small Seattle shop with a long memory.

Northwind started in 2004 in a one-truck garage in Fremont. Twenty-one years later we're still family-owned, still answer our own phones after hours, and still measure success in repeat customers — not in trucks on the road.

Northwind HVAC service team standing in front of branded vans
01

We answer the phone

A real person picks up — day, night, holiday. Dispatch isn't a callback queue, it's a conversation.

02

Flat-rate, full-disclosure

Every option, every price, in writing before any tool comes out of the truck. No surprise add-ons.

03

We hire for character first

Skills can be trained. Honesty, neatness, and respect for your home are the hiring bar.

The team

Twelve people who'll show up in your driveway.

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Dana Okafor
Founder / Lead Tech

21 years in the trade. Started Northwind to do this work the way it should be done.

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Marco Reyes
Heat Pump Specialist

NATE-certified. Lead on every retrofit and rebate filing.

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Sam Yu
Service Manager

Books your visits, runs dispatch, makes sure techs arrive when promised.

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Priya Anand
Indoor Air Lead

Filtration, ventilation, and humidity for homes with allergies and asthma.

Need help today? We're on call right now.

Same-day service across the metro · Live dispatcher 24/7.